Last updated: June 2, 2025
At Flloop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform immediately.
We collect personal information that you voluntarily provide when using Flloop, including:
When you use our platform to transfer or purchase tickets, we collect:
We automatically collect certain information when you visit or use our platform:
We use the information we collect for various purposes, including:
We may share your information in the following circumstances:
When necessary to facilitate ticket transfers, limited information may be shared between buyers and sellers.
We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
We may disclose your information if required by law, regulation, legal process, or governmental request.
If Flloop is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may share your information with third parties when you have given us your consent to do so.
Depending on your location, you may have certain rights regarding your personal information:
You can request a copy of your personal information that we hold.
You can request that we correct inaccurate or incomplete information.
You can request that we delete your personal information in certain circumstances.
You can request that we restrict processing of your data or object to processing.
You can withdraw consent for data processing at any time where we relied on consent.
To exercise these rights, please contact us at privacy@flloop.com. We will respond to your request within 30 days.
We implement appropriate technical and organizational measures to protect your personal information:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Our platform may contain links to third-party websites or services that are not owned or controlled by Flloop. We are not responsible for the privacy practices of these third parties.
We may use third-party services for various functions, including:
These third parties may have their own privacy policies, which we encourage you to review.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When your information is no longer needed, we will securely delete or anonymize it.
Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: hello@flloop.com
Address: Maanstraat 7D, 2800 Mechelen, Belgium, BTW BE1023508465
Data Protection Officer: hello@flloop.com